FAQ

When will my product ship?  [Top]

Within 48 hours of order receipt, you will be notified immediately of any delay.

How do I check on an order I have placed?  [Top]

To check an order, simply log into your account and click on "Your Account." and click on "Order History." You can search all orders you have placed by clicking the search button on this screen.

Is it safe to use my credit card?  [Top]

Yes. When you submit any personal information (name, address and credit card) during Checkout, the data is encrypted and sent over a secure connection to our Web site server. If you prefer, you may submit your order via telephone at (763) 767-9276. Our Customer Care Representatives are available Monday thru Friday 9 am to 5 pm.

Does anyone else see the information that I provide to Norlien Fine Art?  [Top]

We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.

What is your return/exchange policy?  [Top]

If for any reason you are not completely satisfied with your Norlien Fine Art Online purchase, please email us at support@norlienfineart.com. We have an unconditional, no-hassle guaranteed on all purchases from Norlien Fine Art. If you are not completely satisfied with your purchase, you may exchange or return it for a full refund up to 30 days after purchase. All exchanges and/or returns must be received by us in resellable condition.

What is a signed/numbered print?  [Top]

It is a reproduction of an original work of art that is signed and sequentially numbered by the artist. The total number of prints is fixed or limited by the artist or publisher.

The artist signs the prints in one of the lower corners of the print, and the signature is accompanied by a number that looks like a fraction. The top number indicates the number of the print, and the bottom number indicates the total number of prints in the edition.

What is an open-edition print?  [Top]

A reproduction of an original work of art that is sometimes signed by the artist. The number of prints published is not predetermined. When an open-edition print is signed by the artist it is called a signed/open or S/O.

What is an artist proof?  [Top]

In either offset lithography reproductions or giclee reproductions; artistÕs proofs are additional prints not included in, but of the same quality, as the regular prints. ArtistÕs proofs are distinguished by the abbreviation AP and are numbered separately; they often represent 10 percent of an edition and are slightly more expensive than prints in the regular edition.

What is offset lithography?  [Top]

Offset lithography is the process by which most paper prints are made. The original painting is scanned into a computer, and color corrected to match the original painting. The colors are separated into four colors and than printed on a four-color press.

What is a Giclee?  [Top]

Giclee is a printing method, and the word Giclee means Òdroplets of inkÓ. In Giclee printing, the prints are usually done on canvas or other special cotton papers. Giclee printing is a more accurate process that offset lithography. The original painting is scanned into the computer, then color corrected. The image is than outputted directly onto canvas by means of a high-resolution inkjet printer. The inks used in this process are pigmented and are guaranteed by the manufacturer to not fade for at least 200 years. This is a much slower printing process and more expensive, but the final result is a much higher quality reproduction than an offset lithograph.

What is a canvas print?  [Top]

A reproduction in which an image is printed directly onto canvas.

What does sold-out mean?  [Top]

When all prints in a limited edition have been sold, the edition is sold-out and prints must be bought and sold on the secondary market.

What is the secondary market?  [Top]

An unofficial network of dealers and individuals who buy and sell prints above the issue price after an image is sold-out at the publisher.