FAQ

Norlien Fine Art is committed to the protection of your personal information. Norlien Fine Art's business is governed by our policies and procedures.

Our Security/Privacy Policy contains the following important information regarding your use of the Norlien Fine Art web site:

The Norlien Fine Art web site consists of a number of pages. Information provided may be subject to change from time to time so we encourage you to check this Security/Privacy Policy regularly.

If you have any concerns or questions, please Contact Us.

Permitted Use  [Top]

All Content and software contained on this Website is the property of Norlien Fine Art and/or its associated companies and is protected by the United States and international copyright, trademark and other intellectual property laws. You are only authorized to view and retain a copy of pages of this Website for Your own personal use while visiting the Website and/or shopping at Norlien Fine Art. You may not duplicate, publish, modify or otherwise distribute the Content or software contained on this Website, without Norlien Fine Art’s written permission.

The Norlien Fine Art logo is a trademark of Norlien Fine Art Inc. You may not use the Norlien Fine Art logo or any other proprietary graphic or trademark of Norlien Fine Art in any way without the prior written permission of Norlien Fine Art.

Collection of your personal information  [Top]
When you provide Norlien Fine Art with your personal information via the Norlien Fine Art web site, we will inform you of how the information will be used. We value your trust in the Norlien Fine Art web site. In all cases, your information will be held in strict confidence.

Cookies are pieces of information that a website can transfer to an individual's computer hard drive for record keeping. Cookies can make using the Norlien Fine Art website easier by storing information about your preferences for a particular website. This will enable you to take full advantage of the services that Norlien Fine Art offers. The use of cookies is an industry standard and you'll find most major websites use them. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable cookies or to warn you when cookies are being used. How we use your personal information  [Top]
The personal information that you provide to Norlien Fine Art during registration for products on the Norlien Fine Art website is used for identification purposes and will assist you to purchase Norlien Fine Art products more easily.

Norlien Fine Art may also use your personal information for the purpose of direct marketing. We may only use your personal information or data for the purpose of direct marketing in relation to promotional activities where it is impracticable for us to obtain your prior express consent. However, when Norlien Fine Art does this, we will provide an express opportunity when we first contact you to decline receiving any further marketing communications from Norlien Fine Art, via an opt-out mechanism. Norlien Fine Art will only send emails to you if you have elected to receive such emails or if they are in response to an email we have received from you.

You may also notify us at any time that you do not want to receive any marketing communications from Norlien Fine Art by Contacting Us.

If we wish to use any of this personal information, information or data for any purpose other than those specified above, we will not do so unless we have your express consent to do so.

Exceptions to this include:

  • where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health;
  • where Norlien Fine Art suspects that unlawful activity is or has been engaged in and uses the personal information, information or data to investigate the suspected unlawful activity; or
  • the use is authorised by law or reasonably necessary to enforce the law. These uses may include where Norlien Fine Art is required to provide information in response to subpoenas or warrants or other legal processes.
Disclosure of your information  [Top]
The information we collect from you is strictly confidential. Norlien Fine Art will not reveal, disclose, sell, distribute, rent, licence, share or pass that information on to any third parties, other than those who are contracted to Norlien Fine Art to keep the information confidential or are subject to a statute or binding scheme which imposes similar restrictions to Norlien Fine ArtŐs privacy protection principles regarding the handling of personal information.

We may disclose the personal information, other information or data we collect from you for the purpose specified to you at the time of collection or for another purpose if:

  • you would reasonably expect us to disclose it for that purpose; and
  • that purpose is related to the purpose specified to you at the time of collection.

If we wish to disclose any of this personal information, information or data other than as set out above, we will not do so unless we have your express consent to do so. We will not provide your email address to third parties without your consent.

Exceptions to this include:

  • where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health;
  • where Norlien Fine Art suspects that unlawful activity is or has been engaged in and uses the personal information, information or data to investigate the suspected unlawful activity; or,
  • the use is authorised by law or reasonably necessary to enforce the law. These uses may include where Norlien Fine Art is required to provide information in response to subpoenas or warrants or other legal process.

Security of your information that you may send to or receive from Norlien Fine Art  [Top]
We will take reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorised persons.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from misuse, loss and unauthorised access, we cannot guarantee the security of any information you transmit to us or receive from our online products or services. These activities are conducted at your own risk. Once we receive your transmission, we make our best effort to ensure its security.

Credit Card Safety:
It's safer to use your credit card over the Internet than in a restaurant or department store. Norlien Fine Art servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer and AOL's browser so that only Norlien Fine Art's computers read a buyer's personal information. Additionally all credit card information is processed directly through Authorize.net using an SSL connection.
This means that Norlien Fine Art Inc, as a merchant, never actually sees or stores your credit card information. Consumer protection laws protect you against any unauthorised use of your credit card. If you suspect any illegal use of your card, call your issuing bank immediately to make sure your rights are protected.

How to access, correct or update your information  [Top]
You will always have access to the information and content that you provide to us. You can easily edit your personal information provided during registration to Norlien Fine Art by logging in and choosing the Your Account link at the top right hand side of the screen. You will need your username and password to access and modify your registration information.

If you wish to access or modify personal information which you have provided via the Norlien Fine Art website but you cannot access the information using the method mentioned above, please send an email using the Contact Us page.

Exceptions to this include:

  • where providing access will pose a serious threat to life or health of any individual or pose an unreasonable impact on the privacy of an individual;
  • your request for access is frivolous or vexatious;
  • where the information relates to existing legal proceedings between Norlien Fine Art and you and the information would not be discoverable in the process of those legal proceedings; or
  • where providing access would be unlawful, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of laws, or denying access is specifically authorised by law.

If Norlien Fine Art does not allow you to access your personal information, we will provide you with the reasons for our decision. If you believe that the personal information we collect, use or disclose is inaccurate, incomplete or not up to date but Norlien Fine Art does not agree with you, we will post a statement of your claim where that information is kept and accessed.

Children's privacy  [Top]
The safety of children is very important to us.

We ask that children under the age of 18 have a parent or guardian verify their membership application with Norlien Fine Art. Whilst Norlien Fine Art will make every reasonable effort to ensure that children's privacy and other rights are not compromised, it is ultimately the responsibility of parents to monitor their children's Internet usage.

What else you should know about privacy  [Top]
Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. You as an individual are responsible for the security of and access to your own computer.

Please be aware that whenever you voluntarily disclose personal information over the Internet (for example: in discussion forums, via email, or in chat sites) that this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet.

How to contact us  [Top]
If you have any concerns or questions, please Contact Us and we will be only too happy to answer your query.